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EF: Stepping down 50 or 30 amp service to 15 amp service

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EF: Stepping down 50 or 30 amp service to 15 amp service

T

TimeOutside

Stepping down 50 or 30 amp service to 15 amp service

My knowledge of power is basic, but the answer I've received goes against my understanding. I have a Jackery solar 'generator'. On the side of the device it says, "AC 100V-120V 15 A MAX". One use I have for the device is to use it in my little camper. On occasion I may be in an actual campground. All campgrounds I've ever been in have either 50 amp or 30 amp service. So, I wrote Jackery and specifically asked, "Can I charge the Jackery Explorer 1000 v2 on 30 amp service?" They wrote back, "You won't be able to since the maximum input is 15 A." I am puzzled. I thought a device would only pull the amperage it could use. That it wouldn't matter if I plugged it into 100 amp service; it would only draw 15 amps if that is the maximum it could use. Is my understanding wrong? If not, why would an electronics company place such a warning on their device? I don't want to destroy an $800 device by plugging it into a 30 amp service. If 15 amps is indeed the maximum I can input to the device then how do I go about stepping down the service from 50 or 30 amps to 15 amps?

Thanks in advance,
Andrew


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